judiking Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by judiking ("the Platform", "we", "us", "our") in connection with the operation of https://judiking.club and all associated services, including account registration, deposits, withdrawals, gaming, sports betting, and customer support interactions.

By registering an account or using any judiking service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use judiking's services.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the Platform.

2. Data Controller Information

judiking, accessible at https://judiking.club, acts as the data controller for personal data collected through the Platform. As data controller, judiking determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations and internationally recognised gaming authority requirements.

For all data protection queries, you may contact us at: [email protected]

3. Personal Data We Collect

judiking collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification document details (e.g., MyKad number, passport number)
• Contact Data: Email address, mobile telephone number, and residential address (including city, state, and postcode within Malaysia)
• Financial Data: Bank account details, e-wallet identifiers (including Touch 'n Go eWallet, Boost), transaction histories, deposit amounts, withdrawal amounts, and account balance information
• Account Data: Username, encrypted password, account registration date, login history, session timestamps, and device identifiers
• Gaming Data: Game participation history, wagers placed, games played, results, bonus usage, and responsible gaming tool settings
• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL
• Communications Data: Records of your interactions with judiking support via live chat, email, and any other communication channel
• Verification Data: Copies of identity documents, proof of address documents, and payment method verification materials submitted during KYC procedures

4. How We Collect Your Data

judiking collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account profile
• Automated technologies: Technical data collected automatically when you access the Platform, including via cookies, server logs, and session tracking
• Third-party providers: Identity verification data from KYC service providers, fraud prevention data from anti-fraud platforms, and payment confirmation data from Malaysian payment processors including Maybank, CIMB, Public Bank, Touch 'n Go, and Boost
• Regulatory bodies: Where required by applicable gaming authority obligations, judiking may receive information from or share information with relevant regulatory authorities

5. Legal Basis for Processing

judiking processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including operating your account, processing transactions, and providing gaming services
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, gaming authority obligations, and other applicable legal requirements
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of judiking's services, where such interests are not overridden by your data protection rights
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit consent

6. How We Use Your Personal Data

judiking uses your personal data for the following purposes:

• Creating, managing, and verifying your judiking account
• Processing deposits and withdrawals via Malaysian payment providers
• Providing access to casino games, live dealer tables, slots, baccarat, and sportsbook services
• Conducting identity verification (KYC) and age verification — judiking accounts are for players aged 21 and above only
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with gaming authority reporting obligations and applicable law
• Administering responsible gaming tools, including deposit limits, self-exclusion, and session management
• Providing customer support and resolving disputes
• Sending transactional communications regarding your account (deposits, withdrawals, security alerts)
• Sending promotional communications where you have opted in to receive them
• Analysing Platform usage to improve judiking's services and user experience

7. Disclosure of Personal Data to Third Parties

judiking does not sell, rent, or trade your personal data. We may disclose your personal data to the following categories of third parties in the following circumstances:

• Payment service providers: Malaysian banking institutions and e-wallet providers (Maybank, CIMB, Public Bank, Touch 'n Go, Boost) for the purpose of processing transactions
• Identity verification providers: Third-party KYC service providers engaged to verify identity documents and conduct age verification checks
• Fraud prevention and security providers: Third-party platforms used to detect and prevent fraudulent account activity, money laundering, and other prohibited conduct
• Game providers: Licensed game studios and live dealer operators whose games are available on judiking — limited to data necessary to operate the game
• Regulatory and law enforcement authorities: Where required by applicable gaming authority regulations, court order, or applicable law
• Professional advisors: Legal, accounting, and auditing professionals engaged by judiking, under strict confidentiality obligations

All third-party service providers engaged by judiking are contractually required to handle personal data securely and in accordance with applicable data protection standards.

8. International Data Transfers

Some of judiking's service providers operate outside Malaysia. Where personal data is transferred internationally, judiking ensures that appropriate safeguards are in place — including contractual data protection clauses and equivalent data protection standards — to protect your personal data consistent with the protections available under applicable Malaysian data protection principles and internationally recognised gaming authority requirements.

9. Data Retention

judiking retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting obligations. Specifically:

• Account and gaming data: Retained for the duration of your judiking account and for a minimum of five (5) years following account closure, as required by gaming authority and AML regulations
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction
• KYC verification documents: Retained for the duration of your account and for five (5) years following account closure
• Support communications: Retained for three (3) years from the date of the last interaction
• Marketing data: Retained until you withdraw consent or for one (1) year of inactivity, whichever comes first

Where retention is no longer required by law or business necessity, judiking will securely delete or anonymise your personal data.

10. Cookies and Tracking Technologies

judiking uses the following categories of cookies on the Platform:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management and security tokens. These cannot be disabled without preventing use of the Platform.
• Performance cookies: Used to collect anonymised data about how visitors use judiking, enabling us to identify and fix errors and improve performance. These do not identify individual players.
• Functional cookies: Used to remember your preferences, such as language settings and login state, to improve your experience on judiking.

judiking does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair Platform functionality.

11. Your Rights as a Data Subject

Subject to applicable law and regulatory exceptions, you have the following rights in relation to your personal data held by judiking:

• Right of access: Request a copy of the personal data judiking holds about you
• Right of rectification: Request correction of inaccurate or incomplete personal data
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations
• Right to restrict processing: Request that judiking limits the processing of your data in certain circumstances
• Right to data portability: Request a machine-readable copy of the personal data you provided to judiking
• Right to withdraw consent: Withdraw consent to marketing communications at any time without affecting the lawfulness of prior processing
• Right to object: Object to processing based on legitimate interests in certain circumstances

To exercise any of these rights, contact judiking support via live chat or at [email protected]. Requests will be addressed within 30 days. We may require identity verification before processing a data rights request.

12. Children and Minors

21+ judiking's services are strictly for individuals aged 21 and above. judiking does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual under 21, that account will be immediately suspended, all associated data will be deleted, and any balances will be handled in accordance with applicable law.

If you believe a minor has registered an account on judiking, please contact us immediately at [email protected].

13. Security Measures

judiking implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and judiking's servers
• Encryption of sensitive data at rest, including financial information and KYC documents
• Role-based access controls limiting access to personal data to authorised personnel only
• Regular security assessments and penetration testing of Platform infrastructure
• Two-factor authentication (2FA) options for player accounts
• Automated login anomaly detection and suspicious activity alerts

While judiking takes all reasonable steps to protect your data, no internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your judiking login credentials.

14. Amendments to This Policy

judiking reserves the right to amend this Privacy Policy at any time to reflect changes in legal requirements, regulatory obligations, or Platform operations. Material changes will be communicated to registered players via the email address on file or by prominent notice on the Platform. Continued use of judiking following notification of changes constitutes acceptance of the revised Policy. You are encouraged to review this Policy periodically.

15. Contact and Complaints

For any queries, concerns, or requests regarding this Privacy Policy or the handling of your personal data by judiking, please contact us via:

• Live Chat: Available 24/7 via the on-site chat widget — average response under 3 minutes
• Support Email: [email protected]

If you are not satisfied with judiking's response to a privacy complaint, you may have the right to escalate the matter to the relevant gaming authority or data protection authority with jurisdiction over judiking's operations.